GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA): CUSTOMER SERVICE AGENT

GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)

CLOSING DATE : 21 August 2020, 12H00.No late applications will be considered
NOTE : Requirement of applications: The detailed adverts can be found under the vacancy section of the GPAA on www.gpaa.gov.za Applications must be submitted on form Z83, obtainable on the internet at http://www.gpaa.gov.za (Originally signed). Take note of the disclaimer mentioned on each advert during COVID lockdown. It is recommended that applications with supporting documentation, including signed Z83 be emailed to the respective email addresses indicated on each advert. Ensure that you use the correct inbox/email. Applications send to the incorrect inbox will be deemed a regret. Ensure to sign your Z83 before you scan it. A Z83 not signed, will be deemed a regret. Only send documents related to the requirements in the advert. Applicants must meet the following requirements: A completed N4, N5 and N6 in the field of studies as indicated on each advert. Must be unemployed learners, must be South African Citizen; must be between the ages of 18 and 35. Learners must not have participated on an experiential learning programme relevant to the qualification the learner is studying towards – a failure to declare will if established lead to an immediate termination of the learnership
programme contract on account of dishonesty/undue enrichment. Application to be completed on a Z83 form and signed. Application must be accompanied by a short CV/resume. A copy of the ID document/ID card front and back. A letter from the Training Institution. A copy of the logbook where applicable. An academic record/transcript and copies of all qualifications including matriculation. The candidate must agree to the following: Shortlisted candidates must be available for interviews at a date and time determined by GPAA. Applicants must note that pre-employments checks and references will be conducted once they are short-listed and the appointment is also subject to positive outcomes on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African
Qualifications Authority (SAQA). Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful. The candidate must take note of: It is intended to promote representativeness through the filling of these posts and the candidature of persons whose promotion/ appointment will promote representativeness, will receive preference. Disabled persons are encouraged to apply. The GPAA reserves the right to cancel the filling/not to fill a position/Learnership that was advertised during any stage of the recruitment process. The successful candidate will have to sign a performance agreement and will be required to undergo a security clearance. For detailed information on the internship opportunities that GPAA offers, please go to the GPAA’s website – www.gpaa.gov.za

OTHER POSTS

POST 19/41 : CUSTOMER SERVICE AGENT REF NO: CSA/LIMP/POL/08-1P
Client Services (Permanent)

SALARY : R208 584 per annum (Level 06) basic salary
CENTRE : Limpopo Regional Office (Polokwane)
REQUIREMENTS : An appropriate three year tertiary qualification (at least 360 credits) with 18 months proven experience in processing life insurance or processing employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments. Knowledge of GEPF products and services will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage. The applications of individuals currently residing in the Province applying for may receive preference (Limpopo).

DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide quality customer service within CRM: Handle all face to face enquiries received effectively; Follow up and finalize enquiries referred to other business units, within the agreed time frames; Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame; Update on all the relevant GPAA systems. Provide Client liaison services within the office: Respond to escalated queries within allocated time frame; Interact with the departments and members regarding outstanding queries; Relationship management on any changes happening in the various sections; Provide/ request feedback to various clients and stakeholders; Follow-up with business units and provide feedback to clients until cases are finalized; Effective and efficient administration of documents received; Provide administrative support at outreach initiatives. Provide data inputs in the compilation of the reports: Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care; Compile and submit daily, weekly and monthly production statistics to the supervisor; Check and update consolidated/escalation lists to the supervisor. Excellent problem solving skills, excellent presentation skills, excellent communication skills, both verbal and written. Ability to communicate with clients. Time management skills, Selfmanagement – being able to work independently, Knowledge of Employee Benefits, Knowledge of client relations management, Geographical knowledge
of the Province applying for.

ENQUIRIES : Ms Ntsibakazi Mtshabe on Tel No: (012) 399 2758
APPLICATIONS : With the restrictions on social distancing during phases 5 to 2, it is mandatory to email your application with the relevant supporting documentation to gpaa04@ursonline.co.za quoting the reference number in the subject heading of the email

FOR ATTENTION : Ms Ntsibakazi Mtshabe – Recruitment
NOTE : Interviews will be conducted via a virtual medium which will be discussed with each shortlisted applicant. Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful.One permanent position for a Customer Service Agent is currently available at Limpopo Regional office of the GPAA based in Polokwane.