Agent: Helpdesk
Publish Date: 24-August-2020
Location: Johannesburg, GT, ZA
Company: Capitec Bank Ltd
Experience
Minimum:
- 1 – 2 years contact centre
Ideal:
- Experience in a banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Knowledge
Minimum:
- Call centre processes and procedures
- Customer care and service protocols
- Basic IT knowledge
Ideal:
- Capitec Bank systems
Skills
- Communications Skills
- Problem solving skills
- Telephonic / Call skills
- Attention to Detail
Competencies
- Achieving Personal Work Goals and Objectives
- Delivering Results and Meeting Customer Expectations
- Working with People
Additional Information
- Ability and willingness to work in an open plan environment
- Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
- Willing to work additional hours on occasion upon request
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
For further information regarding this job posting, please contact the Capitec Talent Acquisition Specialist:
Siphamandla Presmont Mazibuko
Apply now » https://careers.capitecbank.co.za/job/Johannesburg-Agent-Helpdesk-GT/616276701/