Advert Summary
| Call Centre Agent Corporate Services Cluster Recruiter : Midvaal Local Municipality REF: MN 2009/20 |
Advert Details
| Recruiter: Midvaal Local Municipality Updated on: 2020-08-31 12:50:56 Start Date: 2020-08-31 End Date: 2020-09-04 AA/EE: Applicable Contract Permanent Location: Meyerton Available: ASAP Category: Government / Municipal Offer: R 117 000.00 p.a. (Fixed Term Contract for a period of 12 months) Total package R117 000.00 p.a. (exclusive of any benefits) |
| Introduction Midvaal Local Municipality Invites Suitably Qualified Candidates To Apply For The Advertised Vacancy: Minimum Requirements: Grade 12 Call Centre Support/Contact Centre and Business Process Support National Certificate (NQF Level 3)Fully Bi-Lingual (Afrikaans/English and one local language viz. IsiZulu or Sesotho) Computer Literate. Valid driver’s license will be an added advantage. Excellent communication, telephone etiquette and customer service skills Passionate, motivated and friendly individual. Attention to detail, office management and excellent administration skills, Knowledge of the Midvaal Local Municipality and municipal area will be a strong recommendation.2-years relevant experience in call centre/customer service or similar pressurised environment dealing with complaints and inquiries, will be an added advantage. Candidates that apply should note that the post is a shift position, times of shifts are:o Day Shift: 06:00 to 14:00, Afternoon: 14:00 to 22:00 Candidates must reside within the jurisdiction of Midvaal Local Municipality.Candidates must be able to travel to and from Midvaal Local Municipality.Job Specification…Provide a comprehensive call centre agent function related to receiving and dispatching calls, registering complaints and providing feedback to customers Reach and exceed goals set by the municipalitymEnhance customer service experience in a professional and polite manner Ensure compliance with the municipality’s service charter, and turn-around times on complaints Perform any other related Ad Hoc tasks and duties as requested or required by management from time to time CLOSING DATE: 04 SEPTEMBER 2020 AT 12:00 Please note that transport and accommodation costs, to and from Midvaal, are not reimbursed. Midvaal Local Municipality is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representativeness (race, gender, disability). Candidates whose appointment will promote representativeness will be given preference. Persons living with a disability are encouraged to apply. Benefits: Usual fringe benefits are applicable, unless otherwise resolved Candidates wishing to apply for this vacancy must register their application via the electronic job board PNET or via the Midvaal Local Municipality website.For any queries kindly contact Human Resources (016) 360-7440All shortlisted candidates will be subjected to background screening checks (verification of qualifications, criminal record checks and security vetting). Candidates with foreign qualifications must submit a letter from SAQA stating the equivalence of the qualifications.Due to the large number of applications we envisage to receive, applications will not be acknowledged. If you do not receive any response within three (3) months, please accept that your application was unsuccessful. NB: THE COUNCIL RESERVES THE RIGHT NOT TO MAKE AN APPOINTMENT TO THE ABOVE POSITION/S. |