Department Public Works and Infrastructure- Call Centre Agent x8
Closing Date: Monday, December 19, 2022
DETAILS
Reference Number DPWI 28/12/2022
Department Public Works and Infrastructure
Job Title CALL CENTRE AGENT X8 POSTS
Job Type Classification Permanent
Directorate CUSTOMER BUSINESS MANAGEMENT UNIT
Chief Directorate FACILITIES & SECURITY MANAGEMENT
Programme Name
Salary Level 5
Experience 0 years
Remuneration 181 599.00
City / Town
HEAD OFFICE (BHISHO)
Minimum – Competencies
KNOWLEDGE AND SKILLS: Departmental service delivery principles. PSR, PFMA, PSA. Policies and Procedures. Government Program. Procurement directives. Citizen Focus and Responsiveness. Develop others. Applied Technology Basics. Applied Strategic Thinking. People Management. Networking and Building Bonds. Diversity Management. Report Writing. Computer Literacy. Negotiation. Communication and Information Management. Presentation. Motivational. Conflict Resolution / Problem Solving
COMPETENCIES: Excellent Communication Skills. Be able to handle pressure. Efficiency, accuracy and speed are highly sought‐after qualities. Problem‐solving abilities. With the ability to multitask. Being a team player is important. Empathy. Resilience. Knowledge retention and recall. Positive and have a desire to satisfy
Requirements
National Senior Certificate with no experience. Experience in a call centre/customer care services environment will be an added advantage.
Duties
Assumes responsibility for providing effective inbound and outbound services. Logging of calls on the DPW&I system. Assumes responsibility for establishing and maintaining professional working relationships with customers, vendors, and outside contacts. Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and management. Assumes responsibility for all aspects regarding incoming calls. Assumes responsibility for related duties as required or assigned.
Enquiries: Can be directed to Ms S. Mdoda at 040 602 4140 / Mr M.D. Kwaza at 040 602 4274 e-recruitment Technical Enquiries: e-recruitment-bhisho@ecdpw.gov.za
More Information
Note: Applications must be submitted on a duly completed New Z83 Form, obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit a fully completed signed Z83 form and a detailed Curriculum Vitae.
Shortlisted candidates will be required to submit certified copies of qualifications and other relevant documents to HR on or before the day of the interview. Applicants must note that further Personnel Suitability checks will be conducted on shortlisted candidates and that their appointment is subject to the outcome of these checks which include security clearance, security vetting, qualification verification and criminal record checks.
Reference checks will be done on nominated candidates(s). Note that correspondence will only be conducted with the shortlisted candidates.
If you have not been contacted by the Department within three (3) months of the closing date of the advertisement, please accept that your application was unsuccessful. We thank all applicants for their interest. All SMS appointments are subject to a competency assessment. Where applicable, candidates will be subjected to a skills/knowledge test.
Successful candidates will be appointed on a probation period of twelve (12) months. It is a DPSA requirement for applicants to produce or attach pre-entry certificate (Nyukela) as offered by the National School of Government (NSG) prior to appointment.
The name of the pre-entry course is “Certificate for entry into the SMS” and full details can be sourced by following the link: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/ The Department reserves the right not to make appointment(s) to the advertised post(s). NB: Females and Disabled persons are encouraged to apply to SMS positions.
Department Public Works and Infrastructure- Call Centre Agent x8