CLIENT SERVICE OFFICER (X2 POSTS)
DEPARTMENT OF EMPLOYMENT AND LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this
post with a candidate whose transfer / promotion / appointment will promote representivity in line with
the numeric targets as contained in our Employment Equity plan.
CLOSING DATE : 10 March 2023 at 16:00
NOTE : Instruction: Applications quoting the relevant reference number must be
submitted on the new form Z83, obtainable from any Public Service
Department or on the internet at www.gov.za/documents. Received
applications using the incorrect application for employment (old Z83) will not
be considered. Each application for employment form must be fully completed,
initialled and signed by the applicant (Part F must be answered and declaration
must be completely signed). Failure to fully complete, initial and sign this form
may lead to disqualification of the application during the selection process.
Only a fully completed, initialled and signed new form Z83 (Section A, B, C, D
and F compulsory. Section E and G ignore if CV attached and recently updated
comprehensive CV (with detailed previous experience) is required. Only
shortlisted candidates will be required to submit certified copies of
qualifications and other related documents on or before the day of the interview
following the communication from Human Resources and such qualification(s)
and other related document(s) will be in line with the requirements of the advert.
Foreign qualification must be accompanied by an evaluation report issued by
the South African Qualification Authority (SAQA) (only when shortlisted).
Applicants who do not comply with the above-mentioned instruction/
requirements, as well as applications received late will not be considered. The
Department does not accept applications via email or fax. Failure to submit all
the requested documents will result in the application not being considered.
Correspondence will be limited to short-listed candidates only. If you have not
been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification). The Department reserves the right not to make any
appointment(s) to the above post. A pre-entry certificate obtained from National
School of Government (NSG) is required for all SMS applicants. The course is
available at the NSG under the name Certificate for entry into SMS and the full
details can be obtained by following the below
link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. All
shortlisted candidates for SMS posts will be subjected to a technical
competency exercise that intends to test relevant technical elements of the job,
the logistics of which be communicated by the Department. Following the
interview and technical exercise, the selection panel will recommend
candidates to attend generic managerial competencies using the mandated
DPSA SMS competency assessment tools. The successful candidate will be
expected to sign an Internship performance agreement. The Department is an
equal opportunity affirmative action employer. The Employment Equity Plan of
the Department shall inform the employment decision. It is the Department’s
intention to promote equity (race, gender and disability) through the filling of
this post(s)
CLIENT SERVICE OFFICER (X2 POSTS)
SALARY : R218 864 per annum
CENTRE : Labour Centre: Cape Town- Atlantis Satellite Office (Western Cape) Ref No:
HR4/4/10/517 (X1 Post)
Labour Centre: Worcester (Western Cape) Ref No: HR4/4/10/518 (X1 Post)
REQUIREMENTS : Matriculation/ Grade 12. No experience. Knowledge: All Labour Legislations
and Regulations, Private Employment Agency regulations and related ILO
conventions, Public Service Regulations, Public Service Act, Knowledge of the
Departmental Policies, Procedures and Guidelines, Batho Pele Principles.
Skills: Interpersonal, Telephone etiquette, interviewing, Computer literacy,
Communication, Ability to interpret legislation, Problem Solving.
DUTIES : Render services at help desk as first point of entry within the Registration
Services. Render Employment Services to all the Clients who visit the Labour
Centre. Resolve all complaints on all Labour Legislations received from Clients.
Receive all Unemployment Insurance Benefits Applications and Employer
declarations. Receive application forms in terms of Compensation for Injuries
and Diseases Act (COIDA) and Employer registration forms for COIDA.
ENQUIRIES : Mr. Q Bowman Tel No: 021 441 8120
APPLICATIONS : Chief Director: Provincial Operations: PO Box 872, Cape Town, 8000 or hand
deliver at: Department of Employment and Labour, No.9 Long Street, Cnr
Riebeeck and Long Street Cape Town
FOR ATTENTION : Sub-directorate: Human Resources Management, Western Cape
CLIENT SERVICE OFFICER
CLIENT SERVICE OFFICER:UI REF NO: HR 4/4/8/833
SALARY : R218 064 per annum
CENTRE : Bloemfontein Labour Centre
REQUIREMENTS : Grade 12. Zero Experience. Valid Driver’s license. Knowledge: Unemployment
Insurance Act and Regulations, Unemployment Insurance Contributions,
Public Finance Management Act, Treasury Regulations, Batho Pele Principles,
Department of Labour and UIF Policies and Procedures, UIF’s Vision, Mission
and Values, Customer Care Principles, Departmental Policies, Procedure and
guidelines. Skills: Interviewing, Communication, Listening, Conflict
Management, Computer literacy, Time Management, Customer Relations,
Analytical, Interpersonal, Telephone etiquette.
DUTIES : Provide Screening Services. Process application for UIF benefits. Register
payment continuation forms. Provide administrative functions.
ENQUIRIES : Mr. M Ndlela Tel No: (051) 411 6403
APPLICATIONS : Provincial Office, Private Bag X 522, Bloemfontein, 9300 Or hand deliver at
Laboria House, 43 Charlotte Maxeke, Street, Bloemfontein.
FOR ATTENTION : Sub-directorate: Human Resources Operations, Free State.
