DEPARTMENT OF EMPLOYMENT AND LABOUR – AGENT: WALK IN CENTRE

DEPARTMENT OF EMPLOYMENT AND LABOUR – AGENT: WALK IN CENTRE

DEPARTMENT OF EMPLOYMENT AND LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.

CLOSING DATE : 03 April 2023 at 16:00

NOTE : Instruction: Applications quoting the relevant reference number must be
submitted on the new form Z83, obtainable from any Public Service
Department or on the internet at www.gov.za/documents. Received
applications using the incorrect application for employment (old Z83) will not
be considered.

Each application for employment form must be fully completed,
initialled and signed by the applicant (Part F must be answered and declaration
must be completely signed). Failure to fully complete, initial and sign this form
may lead to disqualification of the application during the selection process.
ONLY a fully completed, initialled and signed new form Z83 (Section A, B, C,
D and F compulsory.

Section E and G ignore if CV attached and recently
updated comprehensive CV (with detailed previous experience) is required.
Only shortlisted candidates will be required to submit certified copies of
qualifications and other related documents on or before the day of the interview
following the communication from Human Resources and such qualification(s)
and other related document(s) will be in line with the requirements of the advert.
Foreign qualification must be accompanied by an evaluation report issued by
the South African Qualification Authority (SAQA) (only when shortlisted).

Applicants who do not comply with the above-mentioned instruction/
requirements, as well as applications received late will not be considered. The
Department does not accept applications via email or fax. Failure to submit all
the requested documents will result in the application not being considered.
Correspondence will be limited to short-listed candidates only. If you have not
been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification).

The Department reserves the right not to make any
appointment(s) to the above post. A pre-entry certificate obtained from
National School of Government (NSG) is required for all SMS applicants. The
course is available at the NSG under the name Certificate for entry into SMS
and the full details can be obtained by following the below
link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. All
shortlisted candidates for SMS posts will be subjected to a technical
competency exercise that intends to test relevant technical elements of the job,
the logistics of which be communicated by the Department. Following the
interview and technical exercise, the selection panel will recommend
candidates to attend generic managerial competencies using the mandated
DPSA SMS competency assessment tools.

The successful candidate will be
expected to sign an Internship performance agreement. The Department is an
equal opportunity affirmative action employer. The Employment Equity Plan of
the Department shall inform the employment decision. It is the Department’s
intention to promote equity (race, gender and disability) through the filling of
this post(s)

POST: AGENT: WALK-IN-CENTRE REF NO: HR 5/1/2/3/21

SALARY : R218 064 per annum

CENTRE : Compensation Fund, Pretoria

REQUIREMENTS : Grade 12. No Experience. Knowledge: Compensation Fund mandate. Contact
Centre vision and objectives. Contact Centre performance requirements.
Compensation Fund products. Compensation Fund Value Chain. Relevant
Fund policies, procedures and processes. Customer care (Batho Pele
Principles). Fund values. Legislative Requirements: COIDA act, Regulations
and Policies. Public Service Act. Occupational Health and Safety Act (OHS).
PFMA and National Treasury Regulations. General knowledge of the Public
Service Regulation. Skills: Technical Proficiency in Customer Care. Business
writing skills. Information technology skills. IT operating systems. Data
capturing. Data and records management. Telephone skills and Customer
Care etiquette

DUTIES : Attend to public enquiries. Make effective use of integrated information system.
Perform continuous process improvement.

ENQUIRIES : Ms EN Mokgalapa at (082) 783 9414

APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver
at 167 Thabo Sehume & Madiba Street, Delta Heights Building

FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration,
Compensation Fund.

NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to
apply.