BATHU HQ
CENTURION
Department: eCommerce
Type: Full Time
This role will best suit a proactive and high energy individual who loves to work with people. You must be unrelenting at ensuring excellent customer service is afforded to our clients.
Qualifications and Experience:
- A Completed Grade 12
- A Valid South African Drivers License
- 2-3 Year Retail Experience or in the similar role
- Computer Literate
- Excellent Communication Skills in South African Languages
- A Completed Relevant NQF Level 6 Degree or Diploma (Advantageous)
Role Deliverables:
- Ensure the customer service team is well informed and working optimally on client logged calls
- Ensure all social media queries referred internally by the Social Media Team and all integrated queries on our system(s) are answered diligently and accurately
- Ensure that all calls are answered in a professional and concise manner, including monitoring that your team are sticking to the opening greeting script, striving for First Call Resolution (FCR)
- Ensure that your team has an in dept knowledge of internal processes, products, our stores and their operating hours
- Ensure that you have astute emotional intelligence and excellent problem solving skills with the capability to de-escalate upset clients
- Ensure to keep well updated records and have the ability to see trends of queries and to provide insightful feedback to the business on required improvements
Ensure the team always has phone etiquette and the ability to represent the business well with every client encounter, closing all calls within adequate time frames
If the above meets your capabilities, apply below before the closing date. This is an internal / external vacancy.
CLOSING DATE: 23 July 2023 at 17h00
All the best with your applications
The Bathu story is more than just a story of Sneakers. It’s a story of owning your destiny, of staying true to who you are, of perseverance, of following your dreams and doing something you are passionate about.It’s a story of walking your journey. Our founder, Theo Baloyi’s story is one worth hearing as it motivates you to work hard and believe in yourself throughout all the obstacles and challenges that you may encounter.
The Vision
After months of feasibility studies, and being rejected by 13 different shoe factories – Theo Baloyi’s perseverance pays off and the Mesh Edition Sneaker is born.
Bathu’s First Store
Bathu bought it’s first delivery vehicle and opened it’s first physical store in Newtown Junction Mall in Johannesburg, South Africa.
100 Jobs Created
Part of Theo Baloyi’s pillars for Bathu from the start was to create 100 meaningful jobs. In 2020 this was achieved.
ABOUT BATHU
Bathu is building a sneaker brand that Africans can proudly affiliate with. We believe in creating world class sneakers, sustainable jobs and re-Igniting hope in people.
OUR OFFICES
Sterling Industrial Park
30 Sterling Road, Olievenhoutbosch, Centurion, 0187