(Generation) Arnot Power Station
Position : Customer Relations Officer (Generation) Arnot Power Station
Task Grade : T12
Area of Speacialization : To co-ordinate and manage information management (IM) customer liaison and ensure agreed service levels are monitored and reported
Department : Asset Information Management
Business Unit : Engineering
Location : South Africa (Mpumalanga)
Reference Number : 50083826/LJ
Closing Date : 7/28/2023
Minimum Requirements
Qualification(s):
- National Diploma/National N Diploma in Information Management/Information Technology at NQF6 with 240 credits
- Professional Registration Body: Not Applicable
Experience:
- 3 years: Experience in IT/IM environment with relevant business knowledge
Skills and Competencies
Behavioral
- Professionalism
- Honesty
- Integrity
- Self-motivate
- Interpersonal
- Ability to work under pressure and deadlines
Leadership
- Team player
- Coaching
Knowledge
- Understanding of business processes
- Information technology
- Application delivery and management processes
- Business operations management
- Business process design
- Understanding of infrastructure operations and information management elements
Skill
- Analytical
- Communication
- Presentation
- Facilitation
- People
- Customer liaison
- Relationship Building
- Problem Solving
- Influence various levels of management
- Conflict handling
- Negotiating
Key Responsibilities
- Liaise with customers through onsite engagements
- Implement service level agreements (SLA’s) in the business.
- Managing projects in the execution of information technology (IT) solutions.
- Monitor services delivered.
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