- Compliance Officer
- Transactional Banking Consultant
- Service Consultant
- Personal Claims Consultant
Compliance Officer
Job Purpose
- Support and the assistance of the Nedbank Insurance Distribution management and staff with the coordination and facilitation of the oversight, reporting and operational support requirements through the creation and implementation of effective ways of work, process management, reporting and the development of networks; to minimise regulatory; reputational and compliance risk
Job Responsibilities
- Provide support in the drafting of reporting and operational support requirements and facilitate the implementation of action plans to align to the business requirements
- Facilitate the review of compliance related reporting and operational support requirements through internal consultation
- Facilitate the effective management and monitoring of the business reporting and operational support requirements
- Facilitate the submission and monitoring of the Distribution Risk and Compliance, Market Conduct and Outsource Committee, Risk and ERCO reporting requirements
- Facilitate the drafting, review and finalisation of contracts
- Facilitate the drafting, review and finalisation of SLA and/or PTOR agreements
- Facilitate the monthly review and oversight monitoring of the SLA | PToR business tasks and requirements and the required supporting evidence
- Facilitate the monitoring of the reporting of adherence to compliance policies and procedures and the implementation of the required corrective action
- Share knowledge and industry trends with team, colleagues and stakeholders during formal and informal meetings
- Seek opportunities to improve business system and processes by the identification and recommendation of effective ways of operating and adding value to Nedbank
- Build and maintain effective stakeholder relationships through adherence to the stakeholder framework and ongoing communication
- Ensure synergy between business units and stakeholders through consistent and constant communication
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by participating in culture building initiatives
- Deliver a world class service through others by ensuring a client centric culture through required interventions
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
- Manage performance through agreed GCC’s; ensuring a clear vision; agreeing on goals andobjectives; receiving regular feedback on performance; recognising achievement and take appropriate corrective action where required
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback
- Execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities
- Build depth of skills and knowledge in the team by sharing knowledge and insights with team members.
Job Responsibilities Continue
People Specification
Essential Qualifications – NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post Graduate Risk Management | Compliance Qualification
Essential Certifications
Preferred Certifications
- Compliance Institute of South Africa (CISA) – preferred, not essential
Minimum Experience Level
- 3 Years in an insurance compliance reporting and operational support role
Technical / Professional Knowledge
- Change management
- Cluster specific operations
- Compliance reporting
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Reputational risk management
- Risk management process and frameworks
- Stakeholder management
- Codes of Good Governance
Behavioural Competencies
- Decision Making
- Influencing
- Building Trusting Relationships
- Managing Work
- Quality Orientation
- Stress Tolerance
Transactional Banking Consultant
Job Purpose
To provide support to transactional banking sales and to provide a service to corporate banking clients so that the banks strategic objectives and targets are met.
Job Responsibilities
- To maximize cross-selling revenues and client profitability while providing effective client support related to Transactional banking products and services. (AVO, POS, Cashout, FCDB)
- Providing support to the Transactional Banking Implementation team – including assistance with risk management of Transactional Corporate and Business Banking clients.
- Perform liaison role between the customer, and all other internal support divisions of the Bank.
- Providing a central contact point for the customer and adding value to clients through the identification of cross-selling opportunities
- Develop and maintain credible relationships with clients through reliable, proactive service delivery and the skillful application of specialist knowledge.
- Achieve agreed new sales revenue targets
- Support launching of new initiatives, product enhancements / concepts
- Do competitor benchmarking exercises to inform the bank’s sales, service, product and pricing strategies
Job Responsibilities Continue
- Attention to detail
- Organizational skills
- Networking ability
- Integrity
- Client centricity
- General business acumen
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Preferably a Diploma/Degree in Banking/Business related studies.
Minimum Experience Level
- Minimum of three (3) years general banking environment, with exposure to sales.
- Sound computer and administration skills as well as an excellent knowledge of the Bank’s products and systems.
- Fintech Experience
- Sound knowledge of card acquiring operations.
- Valid driver’s license (BE)
- Valid code of conduct
- Electronic banking background would be an added advantage
Technical / Professional Knowledge
- Administrative procedures and systems
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Electronic banking systems
Behavioural Competencies
- Applied Learning
- Building Customer Loyalty
- Initiating Action
- Work Standards
- Building partnerships
- Managing Work
- Quality Orientation
Service Consultant
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications – NQF Level
- Diploma
Preferred Qualification
- Preferably a qualification in Banking Services (example, Higher Certificate in Banking Services – NQF5)
Minimum Experience Level
- Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Personal Claims Consultant
Job Purpose
To provide claims administration support in respect of short term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
- Build networks with stakeholders by participating in forums.
- Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
- Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
- Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
- Minimise risk by complying with all Nedbank policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Job Responsibilities Continue
People Specification
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Higher Certificate: Short Term Insurance
Essential Certifications
Preferred Certifications
Minimum Experience Level
2 – 3 years Short Term Insurance
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Earning Trust
- Collaborating
- Customer Focus
- Decision Making
- Initiating Action
- Work Standards
- Managing Work
All the best with your applications