Nedbank Vacancies:

1. Sales Consultant
2. Junior Risk Advisor
3. Digital Designer
4. Data Scientist
5. Software developer
6. Client Advisor

Sales Consultant

Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy. Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales portfolio
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need. Educate clients on the product offering by presenting them with the relevant information. Ensure retention of clients full banking relationship through client service and client contact. Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Ensure all client details are correct by capturing details correctly at application stage.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Finalise client transactions by ensuring client signature for final product accepted. Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements. Meet requirements of product applications by providing all required documentation.
• Bank queries and Bank Codes. Resolve client queries by following business procedure and keeping client informed. Act as client’s banking partner by taking responsibility for providing regular feedback

Minimum Experience Level

• 2-3 years’ Retail Banking experience a must
• 1-2 years’ experience Sales Consultant as in the financial sector essential
• Exposure to Small Business Services clients would be an advantage

Preferred Qualification

• NQF Level 5 or Higher in a Financial or Banking related field essential
• Must have a FAIS Complaint qualification (Min 120 Credits)
• Matric / Grade 12 / National Senior Certificate
• Regulatory Examination 1 would be an advantage

Type of Exposure

• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports
• Managing conflict situations
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Working in a fast-paced and changing environment

Technical / Professional Knowledge

• Banking knowledge and procedures
• Banking procedures
• Business principles, terms, and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge

Junior Risk Advisor

Job Purpose

To drive penetration into the Nedbank banking customer base through relationship building and offering clients Nedbank Insurance solutions. Maintaining and growing of existing portfolio.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Short-term Insurance FAIS qualification (150 credits), Regulatory Examinations 5.

Essential Certifications

Preferred Certifications

Minimum Experience Level

2-3 years working experience as an Insurance Broker Selling and providing advice on Commercial/Personal Lines space within Short Term Brokerage Industry.

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Digital Designer

Job Purpose

The Multimedia Digital Designer will use graphic design, animation, illustration and videography skills to create engaging multimedia content across Nedbank owned digital channels. The individual must be a team player, conceptually strong and highly skilled in design, layout, ideation and conceptual thinking. Able to effectively manage creative briefs from concept through to final delivery. The incumbent will be part of a team that is responsible for the production of digital content across Nedbank owned digital channels.

Job Responsibilities

⦁    Efficiently roll-out digital assets against a media chase list 
⦁    Multimedia design and manipulation of various formats: images, animated gifs, photography, short video, audio, etc. 
⦁    Design and produce digital video content as per the production planning schedule
⦁    Produce video title sequences, ensure branding, six-second lead ins, stings and templates, and new formats, as well as bespoke video media content 
⦁    Be able to manage a video production shoot from start to end (shoot, audio, colour grading, editing footage and exporting to various formats)
⦁    Present the framework design/s to the client with storyboards 
⦁    Make necessary changes in line with the client’s revert and the project objectives
⦁    Proofread and check the quality of work
⦁    Work with Design Lead to brainstorm and mock-up design ideas and concepts with cross-functional team
⦁    Creating digital images/illustrations for the purpose of animation
⦁    Effectively execute against briefs through a well thought-out design process

People Specification

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate / BA Design Degree

Preferred Qualification

Degree in Digital Design or related
 

Type of Exposure

⦁    5+ years’ experience in agency or inhouse design studio.

⦁    Strong conceptual designer 

⦁    Proficient in Adobe suite such as, Photoshop, Lightroom, Illustrator, InDesign, After Effects, Premier Pro, Dreamweaver and XD 

⦁    Strong HTML 5 coding of newsletters, banners, building in DV360 is a benefit

⦁    Have good understanding of all digital media and social channels.

⦁    Must have experience working with media chase list/creative matrix 

⦁    Must perform well within a high pressure environment

⦁    Excellent in working with teams and independently

⦁    A great eye for design with attention to detail

⦁    Knowledge of the industry and new technologies

⦁    The ability to present own work when needed 
 

Minimum Experience Level

5+ years in digital agency studio environment in a graphic/multimedia/digital designer capacity
 

Technical / Professional Knowledge

⦁    Proficient in Adobe Suite such as, Photoshop, Lightroom, Illustrator, InDesign, After Effects, Premier Pro, Dreamweaver and XD 

⦁    Strong HTML 5 coding of newsletters, banners, building in DV360 is a bonus

⦁    Experience in a digital marketing agency would be highly advantageous 

⦁    Experience in digital user experience and CX 

⦁    Highly organised with meticulous attention to detail and an ability to work independently and within a team 

⦁    Strong digital project management skills with experience in all digital platforms    

⦁    Ability to negotiate deadlines, deliverables and expectations with clients 

⦁    Ability to meet deadlines timeously at a high delivery standard 

⦁    Proven understanding of the digital production process and the ability to run projects efficiently 

⦁    Solid understanding of all design formats

⦁    Natural flair and passion for design 

⦁    Take initiative and be self-lead on project 

⦁    Strong portfolio 

⦁    Highly motivated

⦁    Very imaginative 

⦁    Professional attitude

Behavioural Competencies

⦁    Communication

⦁    Collaborating

⦁    Initiating Action

⦁    Work Standards

⦁    Building partnerships

⦁    Managing Work

Data Scientist

Job Purpose

To design, prototype, and build next-generation analytic engines and services by applying strong expertise in maching learning , data mining and information retrieval

Job Responsibilities

• Develop best-in-class statistical and machine learning models
• Provide value, actionable insights, identify trends, and measure performance
• Collaborate with key stakeholders to obtain business acumen and intellectual property
• Understands business problems and designs end-to-end solutions
• Ensure Quality controls of  own work and those of junior scientists.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Masters Degree Computer Science, Econometrics , Mathematical Statistics , Actuary Science

Preferred Certifications

• SAS Data Scientist certification , Microsoft Data Scientist , IBM data engineer

Type of Exposure

• Mining data
• Providing value add analytics to drive business decisions
• Presentation skills at executive level internally and externally
• ORGANISATIONAL STRATEGY FORMULATION AND EXECUTION

Minimum Experience Level

• Degree in computer science, statistics, or operations research or related technical discipline.
• 5-7 years’ experience in machine learning, statistics, optimization or related field.
• Experience with Python.
• Experience working with large data sets, simulation/ optimization and distributed computing tools.

Technical / Professional Knowledge

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Data Mining
• Data Warehousing
• Financial modelling and analytics
• Research and analytics
• Strategy planning and execution

Behavioural Competencies

• Decision Making
• Innovation
• Technical/Professional Knowledge and Skills
• Customer Focus
• Applied Learning
• Continuous Improvement

Software developer

Job Purpose

To realise the detailed design through programming and configuration. The ideal candidate will play the role of a DEVOPS engineer, thus working within the production and innovation streams.                                         

Job Responsibilities

• Produce working quality software that meets the design under supervision
• Deliver component designs under supervision that are robust and fault tolerant as per the minimum required standards
• Ensure component designs are supportable, maintainable and re-usable
• Deliver software that is observable and scalable
• Trouble shoot and problem solve of software issues with guidance
• Produce  documentation as per organisational standards
• Provide Maintenance and support of software in area of accountability
• Develop unit test cases and conduct unit testing
• Create deployment artefacts and stores in source control library under supervision
• Update the asset knowledge base
• Ensure integration of own work with  other individuals and in team
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelor’s degree in software development, computer science, software engineering, or a related field.

Certifications

• Jira, confluence
• Shell scripting
• DB
• Putty and Winscp
• Software repositories (GitHub Bitbucket)
• Windows, Unix
• Exstream V7 and upwards

Minimum Experience Level

• Minimum 2 years programming experience
• Front end, middleware and backend capabilities

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

Client Advisor

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank’s product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank’s strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• Must have 1 – 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Click here to apply

All the best with your applications.