African Bank Vacancies:
- Manager: Corporate Social Responsibility (TRSUTRS005) – Midrand
- Offensive Security Tester (SECUITD029) – Midrand
- Trade Area Manager (2381MAN001) – Mpumalanga
- Sales Consultant (2051SCS004) – Kuruman
- Marketing Consultant (EXMKMCO010) – Acornhoek
- Web Methods Developer: Front End (DTITPRG002) – Midrand Campus
- Business Intelligence Analyst (CHDGBAN005) – Midrand
- Senior Manager: CB Strategic Finance (CBFNSMG001) – Midrand Campus
- Sales Consultant (2139SCS001) – Bela-Bela
- Sales Consultant (2786SCS002) – Kenillworth
- Trade Area Manager (2277MAN001) – Queenstown
- Sales Consultant -Somerset West (2172SCS002) – Somerset West
Manager: Corporate Social Responsibility
| Permanent position in the Professionals sector/job category. | ||
| 1 – Treating Customers Fairly and Compliance Create and maintain productive relationships with internal and external clients by providing advice and assistance Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings Build a positive image by exceeding client expectations at all times Treat internal and external customers fairly at all times2 – Management of Resources Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization Take appropriate disciplinary measures as required Facilitate induction of new staff within one month of joining the organization3 – Stakeholder Management Providing oversight and Implementing all those CSI programmes for which the CSI Manager is directly responsible National CSI Campaigns as approved by African Bank Management Committee Liaising with African Bank Departments about CSI activities with the aim of driving staff awareness and increasing staff participation in CSI activities4 – Reporting Reporting on all aspects of the Bank’s CSI activities so that internal and external stakeholders can be kept informed of, and engaged in, the Bank’s CSI activities and the impact that they have |
Offensive Security Tester
| Permanent position in the Middle Management sector/job category. | ||
| Minimum Education Diploma/BSc Degree in Computer Science/Information Technology or equivalent. Industry level certifications are a plus (e.g., OSCP, OSCE, OSEE, CISSP, CISM, CEH, and CSSLP ) Minimum Experience 5 years of experience as an offensive security expert and/or penetration tester. Knowledge in common vulnerability scanners, e.g. Nessus, OpenVAS, Qualys, Nexpose). Understanding of penetration testing tools and techniques (Metasploit, Burpsuite, Kali, SQLmap, etc.). Ability to demonstrate effective application vulnerability and penetration-testing skills including Injection, XSS, and XXE attacks in web applications. Critical Competencies Ability to demonstrate effective skill in software engineering principles, frameworks and technologies Be able to demonstrate a solid understanding of disciplines in change control, security, performance monitoring, on-going administration and documentation Competency in common operating systems (e.g. Windows, macOS, Linux). Good understanding of Secure SDLC processes and procedures and how to implement secure coding practices within the software/application. Knowledge to exploit vulnerabilities in order to gain access and expand access to remote system Fundamental Competencies Ability handle complexity and fast work pace Ability to cope well under pressure Ability to provide highly competent advice on a range of technical IT issues Ability to work independently, and without direct supervision. Ability to work well in a team. Excellent verbal and written skills, with the ability to communicate effectively at all levels Strong interpersonal skills, highly motivated, results oriented, excellent communication and presentation skills, and a strong team player. KEY RESULTS AREA Treating Customers Fairly and Compliance Create and maintain productive relationships with internal and external clients by providing advice and assistance Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings. Build a positive image by exceeding client expectations at all times. Treat internal and external customers fairly at all times. Technology Leadership Provide accurate and detailed technical security consultation regarding platforms, applications, assisting with setting/influencing security direction, providing guidance and input. Must also act with a keen sense of responsibility and risk awareness. Security Integration Using initiative to provide consultation, undertake research and develop, and set clear security direction for platforms and applications. Proactively develop and maintain security standards, operational frameworks, undertake programs of work, focusing on technical platform, applications, tools, self-service and documentation. Operational excellence To ensure that the Bank maintains high performing, highly available, and highly secure platforms and applications across internally hosted and externally hosted environments. To help find the right balance between effective security, achieving African Bank’s risk appetite and cost effective solutions. Service Excellence Using Agile initiatives, support the solution delivery team to deliver customer value. To help build and work within self-empowered high performance teams which will deliver high quality value frequently. Enabling Using your time, talent, and technologies to enable and empower the solutions delivery team. Identifying and building tools (self-service, automation) to help with continuous delivery, continuous development, and security based DevOps/DevSecOps. Governance Undertake activities and tasks, mindful and compliant with all relevant governance, policies and procedures. Be a proactive supportive voice of the African Bank risk community, helping with education, awareness, and compliance. |
Trade Area Manager (2381MAN001) – Mpumalanga
| Permanent position in the Professionals sector/job category. | ||
| 1 – Sales Targets • Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy • Ensure the region meets the assigned targets in all product categories • Develop region specific plans to ensure customer growth and retention as well as revenue growth2 – Manage Productivity • Capacity Planning Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations • Planning and Scheduling of Work/Activity Manage scheduling requirements within the branches in terms of contribution and targets of all products Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers Set, monitor and review workload schedule • Productivity Control Monitor and review productivity progress against deadline targets and output levers • Quality Control Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction Ensure that all productivity and in branch processes adhere to the company’s internal controls framework • Branch Profitability Optimise branch profitability taking into account local market potential and customer needs3 – Manage Operational Performance • Develop and implement operational improvements • Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes • Influence, Manage & embed change journeys to meet current business requirements • Implement operational improvement processes to reduce risk, minimise costs and improve operational performance • Develop a high performance team and step change Promote and uphold company performance standards, values driven culture and work ethic Develop and implement initiatives required to deliver step change in the following aspects of the business: • Sales performance of new and existing products Operational risk and compliance Branch profitability Productivity levers Customer service Product diversification • Operational excellence Right first time- Doing things right for the customer High Productivity4 – Manage the human resource • Recruitment & Employment Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law • Staff Training & Development Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence) Be aware of and promote operational best practice and performance standards Develop and monitor performance standards Identify individual training needs Implement, monitor and review training and developmental plans • Monitor and manage KPI’s Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance • Performance Management & Staff Appraisals Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures Conduct and perform annual performance appraisals Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team • Discipline & Grievance Procedures Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures.5 – Customer • Create and maintain productive relationships with internal and external clients by providing advice and assistance. • Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations. • Keep the client informed about progress through written communication, telephone communications and/or face to face meetings • Build a positive image by exceeding client expectations at all times • Treat internal and external customers fairly at all times |
Sales Consultant (2051SCS004) – Kuruman
| Permanent position in the Skilled Technical / Specialist sector/job category. | ||
| 1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank • Meet and exceed individual activity metrics for all product lines • Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank • Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) • Outbound calling to target both existing and prospective customers • Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries • Establish, develop and maintain business relationships with existing and prospective customers to generate new business • Participates in cross selling bank products. • Maintain detailed tracking of pipeline management and of prospect data and activities • Set up in person visits, appointments and presentations, following up telephonically where necessary • Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale • Scheduling customer feedback for obtaining documents and progress updates • Adhere to Supervision requirements set out by Line Manager for all financial products • May prepare weekly, monthly and quarterly reporting and present results to management • Ensure effective Cash Management as and when required with approved authorization • Ensure effective CAM Management as and when required with approved authorization • Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization • Ensure accountability for your own results2 – Marketing Focus • Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch • Identifying referral opportunities in and around the branch • Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives • Participates in events that demonstrate support for the community and increase business opportunities for the Bank • Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures3 – Risk & Compliance Focus • Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification) • Comply with all policies/procedures related to all customer interactions and engagements • Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements • Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML) • Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels • Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate • Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate • Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)4 – Customer Service • Ensure compliance with the Banks Customer Service Standard and relevant legislation • Ensure compliance with TCF principles • Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers • Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially • Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers5 – Training & Development • Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans • Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers • Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank6 – Operational Activities • Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s. • Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
Marketing Consultant (EXMKMCO010) – Acornhoek
| Permanent position in the Middle Management sector/job category. | ||
| 1 – Administration / Secretarial Telephone answering, screening calls, taking of messages; and forwarding to the appropriate manager on time. Rerouting of queries to the relevant person / department Filing Compilation of reports Ensuring timeous advice to relevant managers of report deadlines and ensuring on-time submission Setting up meetings and organising and co-ordinating meetings Minute Taking Faxing Planning and Scheduling of meetings Co-ordinating and compiling agendas (diary control), booking of meetings and necessary catering Correspondence Travel Claims – preparation, signoff and forwarding2 – Operational Support Updating and coordinating Customer Projects and Reports Providing assistance primarily to the departmental executive, but where required additionally to the Marketing Manager. Assist with Human Resources Liaison e.g. Recruitment, Grading, Leave Roster, KRA’s and Performance appraisals of Staff Create professional Presentations as required Final Preparation and tracking of CAPEX proposals, Policies and documentation3 – Budget Management Assist with management of various Customer Engagement budgets. Ongoing tracking/monitoring of spend, reconciliations against forecast and advice re monthly Provisions Establish relationship with finance division to ensure timely processing of payments and query resolution Ensure correct scheduling of payments to creditors Monthly Distribution to and Liaison with various senior managers to get sign off of the respective budgets4 – Travel Arrangements For Executive and Marketing Manager: Flight bookings Accommodation Car hire arrangements Travel arrangements5 – Development of the Strategy and activity plans for the Corporate portfolio Develop annual Strategy and activity plan for the portfolio 1.1 Obtain information from internal and external stakeholders 1.2 Monitor and interpret market trends 1.3 Gather, analyse and interpret all relevant mediums to communicate with existing and potential clients Assess product relevance with audience Assess competitive portfolio and product pricing and activities Understand category segmentation within the portfolio to establish the medium to be used. Assess and measure the performance of the portfolio against the market. Identify route to market trends and gaps / opportunities Collaborate with key stakeholders to develop plans to achieve product, volume, value, and profitability and share targets. (Demand Creation)6 – Brand Custodianship (will need to be trained for this by Sonya with the intent to take over fully within a determined period) The management of the African Bank brand corporate identity application on all marketing and communications materials for internal and external application and use – ensuring that the guidelines are adhered to in all applications Co ordination and feedback with all stakeholders, including all communication of changes and amendments Participate and contribute to the Brand Forum as the representative for African Bank Corporate Identity Design, creation, and application of generic support materials utilising DTP (Apple Mac).7 – Customer Create and maintain productive relationships with internal and external clients by providing advice and assistance. Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings Build a positive image by exceeding client expectations at all times Treat internal and external customers fairly at all times |
Web Methods Developer: Front End (DTITPRG002) – Midrand Campus
| Permanent position in the Professionals sector/job category. | ||
| 1 – Business Operation Technical Skills System Analysis People Management Knowledge of Business2 – Customer Service Planning Quality Assurance Availability Administration3 – Financial Resolution of Issues Urgency Availability – Standby4 – People Professionalism Team Player Adaptability Own Initiative Peer Review (360 Degrees)5 – Customer Create and maintain productive relationships with internal and external clients by providing advice and assistance Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations Keep the client informed about progress through written communication, telephone communications and/or face to face meetings Build a positive image by exceeding client expectations at all times Treat internal and external customers fairly at all times |
Business Intelligence Analyst (CHDGBAN005) – Midrand
| Permanent position in the Professionals sector/job category. | ||
| 1 – Writing of business requirements specifications Writing business requirement specifications Are able to understand and liaise with the business stakeholders to identify the requirements and documenting the requirements Determine current state of business requirements, business terms, business rules and data sources Take a lead role in the project definition and analysis phases for BI projects2 – Produce business intelligence reports Translate business reporting requirements into an effective and usable reporting output Data analyst will be required to interrogate the results to ensure that output is accurate and correct3 – Ad-hoc Analytics Provide ad-hoc analytics based on business requests Utilize analytics tools (SAS, Excel, SQL) to provide actionable insights Utilize data to support recommendations4 – Project management Support the project manager where needed5 – Business Intelligence support Automation of Business users reporting needs, consulting with users, best practise solutions to optimise reporting, identify opportunities to utilise data and so drive optimisation of analytics, forecasts, risk mitigation and marketing opportunities. Develop and maintain the understanding of relevant business processes Review current processes for business opportunities by means of appropriate business reporting Understand and interpret specifications of the model from the business by liaising with different stakeholders Prepare a project plan in terms of requirements for completion an implementation Prepare and analyse data6 – Mentoring and training Assist team members with new tasks in respect of unfamiliar aspects of the job Train team members in respect of technical aspects and business aspect of the job as well as for succession planning Dedicated understudy to train, coach and oversee all work done7 – Change Management Involves writing the appropriate Specifications needed to implement a change process or recommendation, after obtaining the necessary approval from Credit committee members Oversee the change to be done (work with Business Analysts) Test and validate functionality of the implementation process Ensure that signing off of the final implementation is done Maintain complete documentation of any follow up changes Specifications written for Operational Scorecard and Bureau Scorecard for SEM implementation process8 – Customer Create and maintain productive relationships with internal and external clients by providing advice and assistance. Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings Build a positive image by exceeding client expectations at all times Treat internal and external customers fairly at all times |
Senior Manager: CB Strategic Finance (CBFNSMG001) – Midrand Campus
| Permanent position in the Professionals sector/job category. | ||
| 1 – Model Development and Maintenance Develop profitability models in compliance with best practice principles in the fields of: Loan Card Credit Life Insurance Funeral Insurance My World Retain deposits Etc. Agree and collate data and data definitions Validate models to financials and ensure accuracy and sensitivity tress test models and derive logical and sensible business scenarios/explanations for movements in underlying modelled behaviours Maintain model with respect to stability performance indicators Reground models as required Segment models to further enhance our value proposition as well as well as further stabilise the model2 – Regular monitoring and Reporting on credit risk lifecycle Extract, create and analyse data in respect of credit reporting requirements highlighting (among other things): Compliance with credit policy; Any deviations in policy and the potential impact to the portfolio Make recommendations to amend policies in order to comply with the risk appetite of the business Compare previous months and years data to identify anomalies and trends and prepare commentary for approval by direct manager Liaise with relevant stakeholders to obtain insight to anomalies Assist with presentations as required for meetings Oversee the execution of all credit activities, covering credit granting, loan management and monitoring, credit analytics and all collection activities. Review and ensure compliance with approved credit framework and supporting policy suite. Review and ensure compliance with approved credit granting mandates. Develop core triggers to proactively manage credit risk Refine analytical methodologies and data presentation formats on an ongoing basis3 – Analytics Use relevant statistical procedures, analytical skills and business knowledge to investigate and analyze identified projects and create requested solutions Identify requirements for ad hoc analytics through committee feedback or specific business requests Assist with the formulation of new policies with regards to new credit ventures Extract data according to specifications accurately and deliver within specified time frame and create a process of extracting the data such that only minor things need to be changed and so that anyone can use the process. Review findings with direct manager and refine analysis as necessary Prepare a final report of findings and/or recommendations for delivery to stakeholders and assist with presentations as required for meetings4 – Credit Risk Framework and Policy Suite Implement and Maintain the Group Credit Risk framework and supporting policy suite. Keep abreast of new industry developments within the unsecured loan and credit environment. Provide oversight in credit strategy formulation to ensure achievement of lending related business objectives. Lead the governance process for establishing Credit mandates and the cascading thereof.5 – Credit Risk Lifecycle Appetite Lead and coordinate the formulation, aggregation, and cascading of the Risk Appetite for Credit lifecycle, including the approval governance thereof. Monitor, report and oversee the remediation of breaches thereof.6 – Customer and Compliance Create and maintain productive relationships with internal and external clients by providing advice and assistance. Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings. Always build a positive image by exceeding client expectations. Always treat internal and external customers fairly.7 – Financial and People Management Develop and Maintain budgets. Manage and develop subordinates. Performance management in terms of contracting and reviews, poor performers. Training and development. Employee relations. Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, staff utilization and recruitment. Deal with and address related issues and complaints. |
Sales Consultant (2139SCS001) – Bela-Bela
| Permanent position in the Skilled Technical / Specialist sector/job category. | ||
| 1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank • Meet and exceed individual activity metrics for all product lines • Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank • Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) • Outbound calling to target both existing and prospective customers • Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries • Establish, develop and maintain business relationships with existing and prospective customers to generate new business • Participates in cross selling bank products. • Maintain detailed tracking of pipeline management and of prospect data and activities • Set up in person visits, appointments and presentations, following up telephonically where necessary • Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale • Scheduling customer feedback for obtaining documents and progress updates • Adhere to Supervision requirements set out by Line Manager for all financial products • May prepare weekly, monthly and quarterly reporting and present results to management • Ensure effective Cash Management as and when required with approved authorization • Ensure effective CAM Management as and when required with approved authorization • Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization • Ensure accountability for your own results2 – Marketing Focus • Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch • Identifying referral opportunities in and around the branch • Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives • Participates in events that demonstrate support for the community and increase business opportunities for the Bank • Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures3 – Risk & Compliance Focus • Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification) • Comply with all policies/procedures related to all customer interactions and engagements • Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements • Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML) • Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels • Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate • Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate • Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)4 – Customer Service • Ensure compliance with the Banks Customer Service Standard and relevant legislation • Ensure compliance with TCF principles • Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers • Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially • Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers5 – Training & Development • Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans • Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers • Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank6 – Operational Activities • Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s. • Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
Sales Consultant (2786SCS002) – Kenillworth
| Permanent position in the Skilled Technical / Specialist sector/job category. | ||
| 1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank • Meet and exceed individual activity metrics for all product lines • Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank • Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) • Outbound calling to target both existing and prospective customers • Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries • Establish, develop and maintain business relationships with existing and prospective customers to generate new business • Participates in cross selling bank products. • Maintain detailed tracking of pipeline management and of prospect data and activities • Set up in person visits, appointments and presentations, following up telephonically where necessary • Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale • Scheduling customer feedback for obtaining documents and progress updates • Adhere to Supervision requirements set out by Line Manager for all financial products • May prepare weekly, monthly and quarterly reporting and present results to management • Ensure effective Cash Management as and when required with approved authorization • Ensure effective CAM Management as and when required with approved authorization • Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization • Ensure accountability for your own results2 – Marketing Focus • Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch • Identifying referral opportunities in and around the branch • Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives • Participates in events that demonstrate support for the community and increase business opportunities for the Bank • Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures3 – Risk & Compliance Focus • Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification) • Comply with all policies/procedures related to all customer interactions and engagements • Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements • Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML) • Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels • Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate • Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate • Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)4 – Customer Service • Ensure compliance with the Banks Customer Service Standard and relevant legislation • Ensure compliance with TCF principles • Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers • Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially • Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers5 – Training & Development • Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans • Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers • Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank6 – Operational Activities • Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s. • Perform other admin related duties as may be required by Management and Leadership structures of African Bank. |
Trade Area Manager (2277MAN001) – Queenstown
| Permanent position in the Professionals sector/job category. | ||
| 1 – Sales Targets • Support the bank’s drive to a more diversified customer, channel and product capability. Support and drive the implementation of branch component of the bank’s strategy • Ensure the region meets the assigned targets in all product categories • Develop region specific plans to ensure customer growth and retention as well as revenue growth2 – Manage Productivity • Capacity Planning Ensure branches have adequate skilled staff of the right calibre in order to deliver on customer service and sales expectations • Planning and Scheduling of Work/Activity Manage scheduling requirements within the branches in terms of contribution and targets of all products Plan productivity targets and deploy daily/weekly/monthly prioritised work/Activity schedules with appropriate deadline targets and input levers Set, monitor and review workload schedule • Productivity Control Monitor and review productivity progress against deadline targets and output levers • Quality Control Ensure that all productivity and in branch processes result in producing high quality deals and customer satisfaction Ensure that all productivity and in branch processes adhere to the company’s internal controls framework • Branch Profitability Optimise branch profitability taking into account local market potential and customer needs3 – Manage Operational Performance • Develop and implement operational improvements • Ensure non value added activity that negatively impacts on the customer is reduced and eliminated in all operational processes • Influence, Manage & embed change journeys to meet current business requirements • Implement operational improvement processes to reduce risk, minimise costs and improve operational performance • Develop a high performance team and step change Promote and uphold company performance standards, values driven culture and work ethic Develop and implement initiatives required to deliver step change in the following aspects of the business: • Sales performance of new and existing products Operational risk and compliance Branch profitability Productivity levers Customer service Product diversification • Operational excellence Right first time- Doing things right for the customer High Productivity4 – Manage the human resource • Recruitment & Employment Ensure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment law • Staff Training & Development Establish goals and objectives for self and team and implement accordingly to help support/improve job performance (experience, ability & competence) Be aware of and promote operational best practice and performance standards Develop and monitor performance standards Identify individual training needs Implement, monitor and review training and developmental plans • Monitor and manage KPI’s Achieve the Area Targets relating to Service, Customer Growth, Sales, Staff Engagement, Learning & Development, Personal Development, Costs, Fais, Risk and Compliance • Performance Management & Staff Appraisals Monitor, review and address employee under performance, maintaining appropriate records in accordance with company procedures Conduct and perform annual performance appraisals Ensure the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance team • Discipline & Grievance Procedures Monitor, review and address employee under performance, liaising with the HR representative and maintaining appropriate records in accordance with the company procedures as required Address any employee discipline or grievance issue, maintaining appropriate records in accordance with company procedures.5 – Customer • Create and maintain productive relationships with internal and external clients by providing advice and assistance. • Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations. • Keep the client informed about progress through written communication, telephone communications and/or face to face meetings • Build a positive image by exceeding client expectations at all times • Treat internal and external customers fairly at all times |
Sales Consultant -Somerset West (2172SCS002) – Somerset West
| Permanent position in the Clerks sector/job category. | ||
| 1 – Achievement of all Sales Targets & Growth 1. Sell, promote and Market the Banks Products and ensure that the following is achieved: 1.1 Retention of existing clients 1.2 Acquisition of new clients 1.3 Reactivation of dormant client 2. Achieve Sales Target as set by Management (differing targets for branch consultants versus candidate consultants) i.e.: 2.1 Minimum set turnover 2.2 Minimum set number of loans sold 2.3 New client targets 2.4 Credit card conversion rate 2.5 Set minimum number of credit cards 2.6 Missed 1st and 2nd instalment at set branch targets2 – Performance of key sales activities 1. Promote and sell new products as the Bank introduce same from time to time 2. Interview Clients to establish the client’s needs 3. Phone clients for sales (Tele-Sales) 4. Generate Sales Leads 5. Request referrals from Clients 6. Follow up and make appointments with prospective clients 7. Follow up on status of workflow and applications being processed 8. Keep the client informed at all times with regards to the loan application status 9. Forward the Loan Application to Administration for process finalization3 – Application Administration and Costs Capturing of Loan Applications 1. Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness 2. Accurately capture all client information on Xiriuz as per loan application and supporting documentation 3. Suspend or reject loan applications to be re-quoted as and when required 4. Report suspicious or fraudulent loan application documents to the Branch Manager 5. Explain the Loan Application Process to facilitate client understanding of the process 6. Explain Terms and Conditions of Banks Products to clients 7. Issue copy of Contract / Agreement to Client 8. Print loan agreement for client’s signature 9. Correct altered loan application information sent for rework and reprint for client’s signature 10. Follow up on clients with 1st and 2nd missed instalments.4 – Client Service 1. Project / promote the professional image of African Bank by adhering to the dress code, housekeeping, professional behavior and code of conduct 2. Maintain relationships with internal and external clients by treating them fairly at all times. 3. Resolve all client related issues according ABIL’s Client Query Resolution Procedures within set turnaround times and keep clients informed 4. Explain compliance requirements to clients and reasons for non-approval of a client’s loan applications 5. Maintain professional look and feel of branch (branch neatness and atmosphere) 6. Welcome clients and visitors in a friendly and professional manner5 – Compliance to Policies and Procedures 1. Execute all Branch Consultant related duties and activities in adherence to Internal Audit standards (BPR): 1.1 Cash Administration 1.2 Compliance, regulatory and Credit Policy 1.3 General Operations6 – Customer 1. Create and maintain productive relationships with internal and external clients by providing advice and assistance 2. Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations 3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings 4. Build a positive image by exceeding client expectations at all times 5. Treat internal and external customers fairly at all times |
All the best with your applications