Mr Price Vacancies:

1. Telesales Agent Mr Price Money
2. Trace Call Centre Agent (Debt Recoveries) Mr Price Money
3. Collections Manager Mr Price Money
4. Telesales Agent (Credit) Mr Price Money
5. Telesales Agent (Mobile) Mr Price Money

Telesales Agent Mr Price Money

1. Direct Sales:

• Contact prospective customers to present information and explain available products
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s)                                                 

2. Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts. 

1. Education:

• Grade:12.

2. Experience:

• 1 Year Experience in Mobile Call Centre. (outbound)                               

3. Knowledge/ Skills:

• Knowledge & Understanding in Sales & Telco.  

Trace Call Centre Agent (Debt Recoveries) Mr Price Money

mrprice money is looking for Recoveries/Trace Call Centre Agents who will be responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears.           

The Recoveries/Trace Call Centre Agents will be tasked with conducting thorough research and customising tracing methods / searches to suit the unique circumstances of each debtor by utilising a diverse array of legal and investigative services to effectively track down the debtor.

1. Tracing:

• Effectively managing assigned cases for debtor profiling
• Utilizing a wide range of search engines, tools, and support services to optimise right party contact
• Tracing, locating and contacting absconded and delinquent customers to collect on arears 
• Assertively handle calls to difficult debtors to ensure that all promise to pay (PTP) are honored 
• Ensure quality of work is in line with service level agreements (SLA’s)      
• Maintaining strict compliance with all applicable laws and regulations governing debt collection practices 

2. Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts 
• Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party 

• Grade: 12 
• A minimum of 6 – 12 months Experience in Collections/Recoveries
• Recoveries Tracing Tools (TU direct, XDS etc.) experience (advantageous) 
• Computer Literate (MS Office) an intermediate level
• Excellent written and verbal communication skills 
• Self-motivated and target driven 
• Problem-solving skills 
• Persuasive / influencing skills 
• High degree of accuracy 
• Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act 
• Night shift Trace Agents working hours: 11h30 – 20h30 (must have own reliable transport) 

Collections Manager Mr Price Money

mrpmoney is looking for a Night Shift Collections Team Manager to manage and lead their collections department. 

The Team Manager will provide support and development for the continued improvement towards achieving high performance, targets, efficiency, productivity and supporting the operational management of the department.

• Oversee the collections portfolio and ensure an effective reporting framework is established to measure and monitor operational performance of all associates within the shift.   
• Manage MPFS collection and recovery in the contact centre with the day-to-day collections and recovery and business administration 
• Minimize bad debt write off by effectively supervising the productivity and performance of MPFS collection and recovery  
•  Coaching and mentoring of staff to optimize the engagement with the debtor and to ensure to ensure procedures and regulations are adhered to
• Ensure a positive working relationship during all collections interactions is maintained with the customer and all associates meet QA targets 
• Managing of the team’s performance and development to ensure key deliverables are met and talent is retained within the business.
• Sets expected performance standards and targets for collections associates based on quantifiable metrics, revising when necessary, to ensure performance consistent with group expectations for customer service.
• Forecast and analyse data against target thresholds on a daily, weekly and monthly basis.
• Report on performance to management and associates on financial actuals vs budget to provide understanding to business on department’s growth 
• Provide clear leadership and communication to promote superior team work
• Ability to work under pressure – overtime when required
• Additional duties to open and lock premises when required  

• Grade 12 
• NQF level 5 and above in the relevant field of study (advantage) 
• 3- 5 years’ supervisory/management experience in unsecured collection and recovery contact center
• Night shift Team Manager, working 11h30 – 20h00 Monday – Friday and alternate Saturdays from 08h00 – 13h00  
• Strong leadership and interpersonal skills with an ability to influence at all levels
• Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act 

Telesales Agent (Credit) Mr Price Money

Do you enjoy working in an energetic environment with a drive for sales and a strong focus on customer experience?

Mrp money is looking for a self –motivated, passionate and energetic Credit Telesales Agent to join their fast-paced team.

The Credit Telesales Agent will be responsible for selling credit sales products to customers over the telephone. T

The key focus of this role will include explaining credit sale products to prospective customers, closing sales, maintaining good customer relations when dealing with queries relating to credit sale products on offer, and meeting daily and monthly sales targets.

• Efficiently contacts prospective customers to present information and explain available credit sales products
• Deliver prepared sales talks, reading from a script that describes credit sales products, in order to persuade potential customers to purchase a product
• Explain products and prices, and answer questions from customers
• Ensure FICA standards are adhered to when dealing with customer calls and correspondence
• Update customer’s details and communications on Consolidated Debtor System
• Ensure quality of calls is in line with Service Level Agreements
• Manage the operation of the organisation’s total quality management (TQM) program
• Liaise with managers and associates throughout the division to ensure that the quality management system is functioning properly
• Use relevant quality tools to ensure managers and other staff understand how to improve customer satisfaction
• Set up and maintenance of QA controls and documentation procedures.

• Grade 12
• 12 months experience in sales environment within a call centre environment 
• Knowledge of (credit) new account products
• Excellent communication skills in English (Written & verbal)
• Computer literate (MS Word, MS Excel, MS Outlook)
• Persuasive
• Selling to Customer Needs
• Closing Skills
• Telephone Skills    

Telesales Agent (Mobile) Mr Price Money

The Telesales Agent is responsible for selling telco products to existing mrpmoney customers over the telephone, using campaign scripts.  

1. Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

2. Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.   

1. Education:

• Grade:12.

2. Experience:

• 1 Year Experience in Mobile Call Centre.                                

3. Knowledge/ Skills:

• Knowledge & Understanding in Sales & Telco.  

Click here to apply

All the best with your applications