RECEPTIONIST
SALARY SCALE PATERSON B4 LEVEL 6 R298 313.80 CTC
REF: AgriS0803/23
DESIGNATION Receptionist
REPORTING TO Assistant Manager: Marketing and Communications
DIVISION Corporate Services
OFFICE LOCATION Head office (Pretoria)
JOB PURPOSE:
- To provide telephony services via switchboard.
- To serve as the Receptionist and Front Desk services officer.
ROLE CONTEXT
- To provide administrative and stakeholder support services for the organisation.
FUNCTIONAL OUTPUTS / ACTIONS
Switchboard Services:
- Manage incoming calls and direct them to the relevant employees or divisions.
- Record messages and ensure that it reaches the recipient within one hour of the call.
- Track the issues register at reception, which notes challenges, short comings, and stakeholder complaints and similarly,
escalate urgent and immediate matters to the Head: Marketing & Communications.
Front Desk / Reception services
- Manage the organisation’s visitor register and direct such visitors and service providers according to AgriSETA’s
- guidelines and protocols, which will be set by the Head: Marketing & Communications.
- Ensure that the Front Office is presentable, professionally arranged (free of noise and loitering).
- Capture and keep an accurate record of incoming and outgoing documentation, such as, parcels and documents.
- Ensure safe keeping of the waybills and documents from courier service providers.
- Ensure tender documents are directed to the Tender Box as and when published.
- Manage and direct stakeholder documentation known as portfolios of evidence.
- Perform any other duties which may be assigned from time to time.
- Make recommendations for the smooth running and continuous improvement of the Front Office and telephony services.
- Ensure that correct contact details are provided to stakeholders, as requested.
- Direct any calls to the relevant divisions and relay messages to respective employees via email.
- Report any emergencies to the relevant divisional executives (or
the Head: Marketing & Communications) as and when they occur. - Ensure that the Front Desk is always attended to during the working hours from 08h00 until 16h30.
MININUM QUALIFICATIONS AND EXPERIENCE
- NQF Level 5 in relevant Qualification in Administration or equivalent.
- One (1) year reception and switchboard management experience.
- Knowledge of Microsoft Outlook (for sending emails)
- Knowledge of Microsoft applications (Excel, Word, PowerPoint will be an advantage.
- Fluent in English.
JOB COMPETENCIES AND SKILLS REQUIRED
- Professionalism
- Neat personal appearance
- Telephone etiquette
- Customer service
- Good communication and articulation skills
- Interpersonal Skills
- Computer Literacy
- Demonstrate ability to work well as part of a team
- Time Management
- Ability to work under pressure
Employment Period: Permanent
Updated CV (excluding certificates) should be forwarded to:
Recruitment@agriseta.co.za
Closing date: Monday, 28 August 2023
Enquiries: BoitumeloM@agriseta.co.za
Note: Communication will be restricted to the shortlisted candidates. Should you not hear from us in four (4) weeks after the closing date of this advertisement, consider your application unsuccessful.
This advertisement has minimum requirements listed. Management reserves the right to use additional relevant information as criteria for short-listing. AgriSETA is an equal opportunity employer and preference will be afforded to candidates in terms of the Employment Equity Plan.
All the best with your applications
