Refunds Clerk
Location: Gauteng, Kempton Park
Safair Operations, operating as FlySafair, has a vacancy for a Refunds Clerk at our Bonaero Park. The successful application will report to the Manager: Finance.
RESPONSIBILITIES:
- Allocating payment to bookings that doesn’t reflect on reservation system;
- Correcting bookings on the reservation system where the charges and payments do not agree;
- Assess and process refund requests based on the refund policy;
- Assisting customer/ passengers both verbally and in writing regarding payments and refund queries;
- Adhoc duties as requested.
REQUIREMENTS:
- Grade 12;
- Diploma or Degree;
- Solid computer literacy;
- Excellent communication in English – speak, read and write;
- Excellent phone etiquette;
- No criminal or credit record.
PERSONAL ATTRIBUTES:
- Punctual;
- Excellent understanding or experience in delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- The ability to work well under pressure;
- Practice good time management skills and willingness to work longer than normal office hours;
- Good mathematical skills;
- Customer focused and service oriented.
APPLICATION GUIDELINE:
- Suitable qualified candidates are invited to complete the prescribed form, available on our website: https://www.flysafair.co.za/about-us/careers.
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right * Not to proceed with this vacancy * To appoint the selected candidates based on its operational requirements.
- Reference number – JHB000737
Preference will be given to members of under-represented designated groups.
All the best with your applications
