Consultant EUC Information System Security Operations

REFERENCE NR : VAC00888/24
JOB TITLE : Consultant EUC Information System Security Operations
JOB LEVEL : D2
SALARY : R 620 597 – R 930 895
REPORT TO : Senior Manager: End User Computing
DIVISION : SM: Exec Service Management
Department : SM: EUC National – Sita Internal
LOCATION : SITA Erasmuskloof
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
To maintain and gradually improve business aligned IT service quality, through a constant cycle of managing, agreeing, monitoring, reporting and reviewing EUC security services and related IT service achievements and through instigating actions to eradicate unacceptable levels of service. The EUC Security Services process will
primarily cover activities outside the organization at a client level to ensure client service level are maintained for EUC Security Services. Although it is recognized that many services may be impacted by problems outside the organization, the role of EUC Security Services will be to make a best effort to manage and coordinate activities
where authorized. EUC Security Services will manage provision and maintenance of the EUC Security Services infrastructure, support and associated services in the client’s enterprise or LAN environment and ensure optimal performance of security systems.

Key Responsibility Areas

• Manage and ensure consistent implemention of the Security Service management operational plan,
  standards, policies and processes across SITA.
• Provision and Maintaining for Security management Services.
• Manage Security Services and Support Service Delivery.
• Management of human resources within the allocated ICT environment.

Qualifications and Experience
Minimum: 3 year National Degree in Computer Science, business studies, and/or IT/ related fields, (NQF level 6).
ITIL foundation will be an added advantage. S+, and Certified information system security professional (CISSP) or
Certified Information Security Management will be an added advantage.
Experience : 6-7 years experience in the respective field, including 3-5 years’experience as a Manager/ Specialist
with general management, business support/operations in a Corporate/Public Sector Organisation.

Technical Competencies Description
Organizational Awareness: IT and Government Industry. IT Products and Services. An in-depth knowledge of:
Security Service Management Pre and Post sales negotiation. Security Service Management service
offerings. Performance Management. Contracts and Service Level agreements. Capex and Opex Management.
Stakeholder management. Total Quality Management. Configuration and Asset Management. Problem Management.
LAN Performance toolsets. Service Level Management. Incident Management. Risk Management
Planning/Analysis/Response. A solid understanding of: Knowledge of hardware and software support for client
system/solutions, Mentoring and Coaching of Consultant. Managing through evolving technologies. Managed various
technologies. High level Knowledge of Service Management systems (ie: ASPECT /ARS/ITSM7) or equivalent
applications. ICT Trends. Project Management. Understanding of Quality assurance standards. Various and relevant
legislations: King Code III Financial legislation: Public Finance Management Act (PFMA), National Treasury.
Skills: Application Development, Business Analysis, Business Continuity, Enterprise ICT Governance (Policies &
Legislation), IT Service Management, Network/Infrastructure Management, IT Risk Management, Software Quality
Management.
Leadership Competencies: Customer Experience, Collaboration, Communicating and Influencing, Outcomes
driven, Innovation, Planning and Organising, Creative Problem Solving, Bimodal IT Practice, Decision-making.

Other Special Requirements
N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
   For queries/support contact egovsupport@sita.co.za or call 080 1414 882

CV`s sent to the above email addresses will not be considered.
Closing Date: 29 September 2023

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan.
Correspondence will be limited to short listed candidates only. Preference will be given to members of designated
groups.

• If you do not hear from us within two months of the closing date, please regard your application as
  unsuccessful.
• Applications received after the closing date will not be considered. Please clearly indicate the reference
  number of the position you are applying for.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications
  Authority (SAQA).
• Only candidates who meet the requirements should apply.
• SITA reserves a right not to make an appointment.
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract,
  verification of the applicant’s documents (Qualifications), and reference checking.
• Correspondence will be entered to with shortlisted candidates only.
• CV`s from Recruitment Agencies will not be considered.

All the best with your applications