ADMINISTRATOR – Revenue
| Closing Date | 2023/11/17 |
| Reference Number | ETH231106-3 |
| Job Number | 71000482 |
| Job Title | Administrator |
| Job Type | Permanent |
| Job Grade | T09 |
| Division | Southern |
| Department | Revenue |
| Branch | Customer Services Centres |
| Vacancy Group | Revenue Unit |
| Reporting To | Customer Services Officer |
| Location – Town / City | Durban |
| Location – Province | KwaZulu-Natal |
| Location – Country | South Africa |
| Job Purpose | To facilitate the provision of comprehensive high quality customer care and revenue collection services to all eThekwini Municipality customers and patrons of the Service Centre in accordance with the full application and compliance to the procedures, guidelines, policies, rules and regulations regarding Batho Pele prescripts for service excellence. |
| Key Responsibility Areas | Expedite the processing of Metro Revenue Bill account operations and provision of customer service information and actions necessary for a sound customer relationship. Implementing and expediting service excellence initiatives within the Service Centre. Monitoring and expediting the carrying out of all direct and indirect municipal revenue collection activities from customers. Supervising and monitoring staff compliance with all established applicable procedures, rules and regulations pertinent to customer care and revenue collection activities. Monitoring compliance with all security measures pertinent to cash in transit processes and taking remedial action. Handle all escalated customer contacts to ensure customer satisfaction. Provide consistently high quality customer service and complying with Batho Pele principles in all interactions with customers. Provide information updates on access to utilisation of and payment for municipality services and process general customer requests. Expediting the processing all applicable administrative requirements for registration of and account transfer requests to new/existing municipal customers. Investigating and confirming compliance with applicable guidelines, memoranda, policies, rules and/or regulations. Authorising requests for refunds to customers of payments made to the Municipality (e.g. deposits). |
| Competencies | Attention to Detail Ethics and Professionalism Problem Solving Planning and Organising Business Processes Data Processing and Analysis Communication Client Orientation and Customer Focus Action Orientation Resilience Team Orientation Coaching and Mentoring |
| Essential Requirements | Grade 12 (NQF Level 4) with Mathematics and Accounting or equivalent and a certificate in the financial field 3 Years relevant experience. |
| Preferred Requirements | Diploma (NQF Level 6) in Accounting. 4 Years relevant experience. |
| Housing Subsidy | Yes |
| Leave | Yes |
| Medical Aid | Yes |
| Other Allowances | N/A |
| Pension Fund | Yes |
| Remuneration | R264 549.62/R343 387.13 p.a |
| 13th Cheque | Yes |
| Contact Name | Human Capital -Finance |
| Contact Telephone | 0313227305 |
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