IOD Admin Assistant
Relay EMS – Gqeberha, Eastern Cape
Closing date 16 September 2024
Purpose
- The IOD admin assistant will play a crucial role in maintaining a smooth process with IOD clients and the relevant stakeholders.
- They will be responsible of IOD claim documents upload and building strong relationship with clients.
Requirements
- Matric certificate or equivalent qualification
- Fluent in Xhosa, Afrikaans and English is a must.
- A minimum of 2 years’ experience in an admin role.
- Experience in IOD administration is advantageous.
Skills & Competencies
- PC literate – intermediate to advanced knowledge of Word and Excel
- Deadline driven individual able to perform under high pressure
- Flexible to adapt to changes in daily routine on short notice
- Excellent telephonic & written communication skills as well as assertive but professional interpersonal skills
- Ability to reconcile complex account, process large volumes of outstanding and unpaid accounts
- Attention to detail
- Good mathematical & negotiation skills
- Assertive and tactful
- An organized methodical approach
Responsibilities
Administrative:
- Documentation Retrieval and Management
- Accuracy and Completeness: Ensure that 100% of retrieved documents are accurate and complete.
- Timeliness: Retrieve required documents within 24 hours of the request.
- Communication and Coordination
- Internal Communication: Communicate effectively with internal teams, ensuring that 100% of relevant information is shared promptly.
- External Communication: Maintain professional and clear communication with employers and doctors.
- Reporting and Compliance
- Compliance: Ensure 100% compliance with all regulatory and company policies related to IOD documentation and procedures.
Efficiency and Productivity:
- Task Completion: Completes assigned tasks within the stipulated timeframes.
Team Collaboration:
- Team Support: Provide timely support to team members, contributing to a collaborative work environment.
Problem-Solving:
- Proactively identify and resolve issues related to documentation and employer queries.
- Demonstrate strong analytical thinking in addressing complex queries and document retrieval challenges.
Additional Information
- Please note that as part of this application process you will be required to attach a copy of your CV (MS Word/PDF) as well as certified copies of your qualifications.
- Please ensure to attach your most updated versions of these documents as they will be used for shortlisting purposes.
- While we have tried to ensure the accuracy of the information, Salary Magazine cannot accept any responsibility or liability for any errors or omissions.
- You should always check with the Job Center or employers directly to confirm the details are still accurate before applying.
- If you need further help with this job or any other, please feel free to ask.
- Best of luck with your job application!
