Quro Medical: Receptionist

The Quro Medical invites interested and suitably qualified candidates to apply for the position of Receptionist to be based in Johannesburg, Gauteng.

Position: Receptionist

Department: Office

Employment Type: Full-Time

Location: Johannesburg, Gauteng

Quro Medical Job Opportunities: Entry-Level Receptionist

Quro Medical is a pioneering digital health company that leverages innovative technologies and advanced analytics to deliver accessible, high-quality healthcare in emerging markets. Our approach combines cutting-edge technologies with personalised care to create unique healthcare solutions.

Our flagship offerings, including the tech-driven Hospital-at-Home and Remote Patient Monitoring services, are at the forefront of reimagining healthcare delivery, saving lives, and enhancing patient care.

What makes us different?

Our care model prioritises quality, allowing our healthcare providers to deliver exceptional care. We provide unparalleled opportunities for professional growth. Our culture thrives on innovation and transformation, fostering an environment where new ideas and approaches are embraced. Exceptional performance is rewarded and recognised.

We offer an environment that is stimulating and challenging while providing clear guidance for success in your role.

We are looking for an Entry-level Receptionist to join our amazing team.

Entry-Level Receptionist

Role Overview:

The Entry-Level Receptionist plays a crucial role in creating a welcoming environment for clients, visitors, and staff at Quro Medical. This position is responsible for managing the front desk operations, ensuring smooth communication between departments, and providing excellent customer service. The receptionist will be the first point of contact for individuals entering the company and will support various administrative functions to contribute to the overall efficiency of the office.

Key Responsibilities

Front Desk Management: Welcome and assist visitors, drivers, and staff with professionalism and courtesy, ensuring a positive and impactful first impression of the company.

Meeting Room Management: Oversee and coordinate meeting room appointments scheduling, ensuring each room is prepared and ready for use.

Manage Main Switchboard: Receive and manage inbound calls, emails, and other inquiries, directing them to the relevant departments as appropriate. Provide precise and comprehensive information concerning services, appointments, and organisational procedures.

Administrative Support: Assisting the Office Manager by performing any office related tasks, including the maintenance of office supplies.

Visitor Management: Oversee and regulate visitor access to the facility, ensuring all visitors are appropriately screened. Manage access to the office via the intercom and main door surveillance camera.

Collaboration: Assist line managers with recruitment by scheduling interviews and calling candidates. Assist Office Manager and Marketing team with office parties and preparation for in-person Board Meetings. Assist the Operations team with administrative tasks as directed by the Compliance Officer/Operations Coordinator. Receive, sort, and verify all monitoring equipment delivered to HQ and ensure accuracy of deliveries.

Problem Solving: Address and resolve any patient or visitor concern promptly and professionally, escalating issues as necessary.

Company Culture: Contribute positively to the culture of the organisation by always maintaining a positive and professional attitude.

Requirements

Education: Matric or NQF4 equivalent; additional certification in call center/customer service or related field is a plus.

Experience: Previous experience as a receptionist or administrative role in a healthcare setting is preferred. Proven experience operating a switchboard.

Technical Skills: Knowledge of Microsoft Office Suite (Word and Outlook) and experience with digital scheduling and record-keeping systems.

Communication Skills: Telephone etiquette, excellent verbal, and written communication skills; ability to interact effectively with a diverse range of people. Proficiency in multiple languages is an advantage.

Organisational Skills: Strong organisational skills with the ability to manage multiple tasks efficiently and maintain accurate

Customer Service: Demonstrated commitment to providing excellent customer service and positive patient experience.

Interpersonal Skills: Must be presentable, friendly, approachable, and able to maintain composure and professionalism in high-pressure situations.

Problem -Skills: Strong problem-solving abilities to address and resolve issues efficiently.

Adaptability: Flexibility to adapt to changing priorities and work conditions in a dynamic healthcare setting.

Confidentiality: Understanding of and commitment to maintaining patient confidentiality and handling sensitive information with discretion.

Personal Qualities: Positive attitude with a strong work ethic and reliability.

Working Conditions: