DEPARTMENT OF SOCIAL DEVELOPMENT – CUSTOMER CARE ASSISTANT (X2 POSTS)
DEPARTMENT OF SOCIAL DEVELOPMENT – CUSTOMER CARE ASSISTANT (X2 POSTS)
APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: via http://www.westerncape.gov.za/jobs or
https://westerncapegov.erecruit.co
CLOSING DATE : 26 June 2023
NOTE : Only applications submitted online at: www.westerncape.gov.za/jobs or
https://westerncapegov.erecruit.co. will be accepted. Shortlisted candidates
will be required to submit copies of their documentation for verification
purposes. These candidates will be required to attend interviews on a date and
time as determined by the department. The selection process will be guided by
the EE targets of the employing department. Should you experience difficulties
with your online application, kindly note that technical support (challenges with
online application) is only available from Monday to Friday from 08:00 to 16.00.
you may contact the helpline at 0861 370 214. Otherwise, all other queries
relating to the position, kindly contact the enquiries person as indicated in the
advert. Please ensure that you submit your application before the closing date
as no late applications will be considered.
CUSTOMER CARE ASSISTANT: CUSTOMER CARE REF NO: DSD 72/2023
(X2 POSTS AVAILABLE IN CEDERBERG AND BERGRIVER)
SALARY : R202 233 per annum (Level 05)
CENTRE : Department of Social Development, Western Cape Government
REQUIREMENTS : Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6
months customer care experience. Competencies: A good understanding of
the following: Customer care; Customer care surveys; Social welfare services;
Internal and external marketing and communication processes; Functions,
programs and projects of the Department of Social Development; Information
in the Department of Social Development domain; Communication (written and
verbal) skills; Proven computer literacy in MS Office packages; Sound
organising and planning skills; Conflict resolution skills; Ability to work under
pressure and meet deadlines; Negotiation skills.
DUTIES : Perform front desk services by receiving and referring clients; Provide dispatch
call service; Ensure register is signed and accurately completed; Facilitate all
complaints and escalate accordingly; Compile a monthly local office report
regarding enquiries or complaints as well as walk-in statistics; Provide
information to clients regarding available services; Assist clients on how to
access services from the department; Render general administrative support
services and maintain a record system.
ENQUIRIES : Mr R Macdonald Tel No: (027) 213 2096
DEPARTMENT OF SOCIAL DEVELOPMENT – CUSTOMER CARE ASSISTANT (X2 POSTS)
