KIA: Admin Assistant
KIA: Admin Assistant
Admin Assistant: Sales And ECommerce | Europcar | Bruma
Details
Admin Assistant: Sales and eCommerce | Europcar | Bruma (MOT230626-8) – Europcar SA
Closing Date
2023/07/03
Reference Number
MOT230626-8
Job Title Admin Assistant: Sales and eCommerce | Europcar | Bruma
Branch/Department B2C Sales
Job Type Classification Permanent
Location – Town / City Bruma
Location – Province/Area Gauteng
Location – Country South Africa
Job Description
Europcar, a leader in the Rar Rental industry is looking for an Admin Assistant to join their Sales team based in Gauteng. If you are a young and vibrant individual with strong administration background, then this vacany could be perfect for you.
Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.
Position Overview
To support and promote the habits of the company
To listen and identify the needs of the customer
To maintain and optimize business growth
To achieve customer satisfaction
To process requests, reservations & reports within the prescribed time period as per objectives
To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.).
Multi-skilled dynamic individual who has a passion for service.
Specific Role Responsibilities
Job Outputs:
Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
Maintaining the service levels and turnaround times set per customer segment
Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers
Maintaining confidentiality of both customer and corporate information at all times
Keep customer informed of any delays if and when relevant
Accuracy, honesty, integrity and professionalism required at all times
Attention to detail
High levels of accuracy
Driven for results
Team Player
Positive attitude
Patient
Proactive-self motivated
Conflict Management
Systematic problem-solving skills
Analytical
Numeric reasoning ability
Strong administrative skills
Must be able to work under pressure
Meet deadlines
Time management, including strong organisational and multi-tasking skills
Perform necessary administrative tasks and ensuring they are well prepared to face the customer.
If necessary, make and administer reservations as per customer requirements, going the extra mile to successfully meet customer requests for vehicles.
Prepare and submit change requests timeously for the department.
Assist clients with website related issues
Other sales coordination and general customer services administrative duties as required.
E-Commerce knowledge to load new requirements
Testing changes made through Change Requests and ensure items are as per business request
Updating branch information /changes on google
Create/update/delete B2B users
Assistance with all B2B related queries
Assistance with all website related queries.
Report all website issues/bugs and ensure that they are troubleshooted accordingly
Ensure that all promotions /competitions (Marketing tickets) are loaded/tested and go live timeously
Follow up on all overdue tickets
Documenting all briefs and ensuring the deadlines are met
Assist with Business Connect bookings when systems are offline, queries, loading of users
Qualifications and Experience
Minimum Qualification:
- NQF level 4 qualification (Grade 12 or equivalent)
Minimum Requirements:
2 years’ administrative experience (preferably in the corporate environment)
Excellent verbal and written skills
Ability to meet deadlines
Computer literate – knowledge of Outlook, Excel, Word, Impress
Skills and Personal Attributes
Competencies:
Fluent in English
Excellent listening skills
Diagnostic skills
Excellent Numeracy skills
High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
Passion for service & people
Very strong administrative and organisational skills
Attention to detail critical
Project a professional, mature and positive self-image in both social and business interaction.
Personal attributes:
Well-presented and groomed
Strong ethics, sense of responsibility, maturity and tact
Excellent time-keeping and punctuality
Pro-active thinker
Integrity – Maintaining ethical and organisational norms
Innovation – Always looking at new ways of doing things to improve situations
Passionate- Dedicated and excited to accomplish goals, provide service and assistance
KIA: Admin Assistant
