CLIENT LIAISON OFFICER: INVESTOR SERVICES
Listing reference: jse_000390
Listing status: Online
Apply by: 13 July 2023
Industry: Financial Services
Location: Sandown
Remuneration: Market Related
Job category: Stock Exchange
Contract: Permanent
EE position: Yes
INTRODUCTION
The purpose of the role is to ensure ongoing administration of all shareholder enquiries and requests in accordance with statutory and service level agreements. To furthermore reduce the department’s exposure to risk by ensuring that internal processes, rules, procedures, policies as well as STRATE’s rules and directives and any other relevant legislation is adhered to.
JOB DESCRIPTION
FUNCTIONAL CLIENT LIAISON SERVICES
- Issuing (and re-issuing) of share statements and certificates; tax certificates and tax advices; and duplicate payment advices.
- Process all exchanges, surrenders, transfers, and updated shareholder accounts transfer and static information.
- Validate banking details, identity numbers and other shareholder information to enable the processing of shareholder transactions.
- Accurate update of certificated shareholder accounts.
- Record tax expansion forms in shareholder specific requirements.
- Prepare outstanding dividend claims and liaise with Recons to confirm payment status.
SYSTEMS ADMINISTRATION
- Utilize the INSTA system to open new accounts, process all scanned workflow items, capture static and bank account information, validate, and update and audit shareholder information.
- Validate received documentation and ensure correctness before processing.
- Manage e-mail interactions and closure of requests through Outlook or Genesis.
SUPPORT SERVICES
- Assist in the collection; preparation and distribution of information required for management and client reporting.
- Completion of project work or work for other teams as required.
- File and scan documents, maintain records of all work performed and report daily statistics to management.
- Communicate and liaise with other departments, direct to correct departments to meet client’s needs.
- Render backup for areas where assistance is required.
CUSTOMER SERVICE
- Maintain effective working relationships with customers (both internal and external) towards rendering highest quality of services.
- Identify and solve problems whilst demonstrating a high level of integrity in line with the JSE core values
COST CONTROL
- Promote the effective and transparent use of financial and other resources.
- Monitor expenditure and ensure spending occurs within budgetary limits and the JSE financial guidelines, report deviations to direct Manager.
- Explore opportunities to control and reduce costs.
MINIMUM REQUIREMENTS
QUALIFICATIONS
- Matric
EXPERIENCE
- 1 – 3 years Registry experience and Client Services environment
TECHNICAL COMPETENCIES
- Understanding of regulatory environment, laws, acts and rules.
- History of registers.
- Understanding of FICA, STRATE and legal documents.
- Computer Literacy.
- Proficiency in social media (Instagram).
