Receptionist

Closing date: 12.07.2023

Role title: Receptionist
Division :Hospital Division
Location :Netcare Moot Hospital
Reporting structure : Reception Supervisor

Role summary:

The Receptionist is responsible for answering phones, patient scheduling and registration, charge entries,
work queues, payment posting, batch balancing and cash reconciliation and balancing.

Key work output and accountabilities:

• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Screening telephone calls or transferring them to other members of staff
• Handling of basic enquiries and taking messages for staff
• Assist patients to accurately complete appropriate forms and documents for the required Information
• Capture and records patient medical and personal information on the Hospital system in a professional, friendly and timeous manner, focusing on patient and visitor’s needs
• Risk profiling clients for affordability in line with the National Credit Act and requirements
• Identify financial risks pro-actively and communicate these to the patient and internal risk chain as per protocol
• Collect payments according to protocols and prepare financial registers daily, accountable for receipting functions as per policy
• Responsible for the preparation of the reception area for each working day, and have all front desk activities fully operation at the start of business hours
• Maintain administrative records to the system and report statistics when required
• Performs general administration duties from time to time
• Directs patients / visitors to wards and Doctors rooms
• Meeting and greeting visitors, and directing them to their meeting or appointment
• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures

Education:

• Grade 12 or equivalent NQF Level 4 Qualification

Work experience:

•  Previous experience in a Private Hospital Environment in a similar role
• Previous medical reception experience
• SAP ISH experience
• Experience dealing with medical aids
• Experience working in an hospital environment preferred

Knowledge:

• Computer Literate
• Knowledge of billing procedures

Application process

NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER

The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
elize.jacobsohn@netcare.co.za

Please note:

• Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
• The terms and conditions of employment relating to the function you have applied for will be based on those in the Division you will be employed.
• If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
• By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
• If your application is not successful, we retain your CV and other information provided on our electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information.