Receptionist Vacancy- Fixed Term Contract | Engineering Council of South Africa
Receptionist Vacancy- Fixed Term Contract | Engineering Council of South Africa
The Engineering Council of South Africa (ECSA) is now hiring a Receptionist for a fixed term contract. Ideal applicants must have a Matric qualification, Receptionist or Administration Certificate (NQF level 5) and 1 year relevant working experience. Ability to use MS Office applications, and proficiency in English is essential. Apply now to be part of ECSA!
Engineering Council of South Africa
Receptionist – Fixed Term Contract
- Gauteng
- Fixed Term, Temporary
- Full Time
- Published: 1 week ago
- Market Related
- EE/AA, Non EE/AA
Introduction
The Engineering Council of South Africa (ECSA) is a statutory body charged with the mandate to regulate the engineering profession in accordance with the Engineering Profession Act 46 of 2000.
Position Summary: The Receptionist position has become available. The successful candidate will report to the Customer Relations Analyst and will be responsible for the provision of a professional customer service to ECSA members, applicants and all ECSA visitors and staff.
Key Performance Areas:
- Operating of the switchboard, including answering calls, taking messages and general reception;
- Greeting/attending to applicants/ visitors in a professional manner;
- Ensuring that all visitors sign the visitors register;
- Ensuring that all visitors are assisted by relevant personnel within ECSA;
- Manage general and services inquiries;
- Constantly keep up to date with changes on the ECSA website;
- Maintaining a high level of general Customer Service;
- Receive and acknowledge walk-in applications;
- Maintain and update CRM daily;
- General office assistance;
- Keeping reception area neat and tidy;
- Any further duties as requested from time to time and maybe required to work outside normal working hours.
Key Attributes Required:
- Matric;
- Reception, Customer Service and/or Administration Certificate (NQF level 5) or equivalent;
- 1 year working experience as a receptionist;
- Knowledge of Call Centre operations;
- Basics knowledge of quality management systems would be advantageous;
- Proficiency in Microsoft Office – Word, Excel, Power-Point and Outlook;
- Proficient in spoken and written English;
- Organisational skills;
- Customer centricity;
- Attention to detail.
